Lucia is an experienced Lean Six Sigma Black Belt professional with a background in the shared service centers of an IT company. In this role, she successfully managed and led numerous Six Sigma and Lean projects, providing coaching and training in the Lean Six Sigma methodology.
She has also spearheaded the implementation of the Lean program in Mexico, focusing on enhancing team efficiency for IT processes. She appreciates the advancements and emerging trends in information technology and process automation.
Her background includes hands-on experience in deploying Robotics Process Automation (RPA) to streamline transactional and administrative processes. She is proud to hold a certification as a Six Sigma Master Black Belt from the Six Sigma College in Dusseldorf, with a license accredited by the ASQ (American Society of Quality).